FAQs

Orders typically ship within 1–5 business days (Monday–Friday). I’m a one-person studio, so during busy periods it may take the full processing time—but I always try to ship next business day when possible.

Custom stained glass order timelines are discussed during the initial quote/consultation.

Orders ship Monday–Friday. Occasionally, I’ll get them out on Saturdays too—but the post office closes early, so it’s not always guaranteed.

You can request a cancellation by reaching out through the contact form as soon as possible.

If your order has already been packed or shipped, I’m unfortunately unable to cancel it.

Shipping is automatically calculated at checkout based on your location.

I offer free shipping on:

Domestic orders over $35 USD
International orders over $75USD
(Based on the subtotal cost)

No coupon code is needed — just add items to your cart and the discount will be applied automatically at checkout.

Once an order has been shipped, it is in the hands of the carrier. Delays can happen, especially during busy seasons, so please allow extra time for delivery.

In some cases, packages may be marked as “delivered” a bit early and can arrive within 2–3 days after that scan. I recommend checking with neighbors or your local post office if this happens.

If your package still hasn’t arrived after a few days, please reach out and I’ll do my best to help you locate it or guide you through the next steps.

Orders marked as delivered are not eligible for replacement or refund, but I’m happy to assist with filing a claim if needed.

Returns and refunds are offered in certain situations, such as items that arrive damaged or issues with delivery where a replacement isn’t available (for example, retired or out-of-stock designs).

Please reach out through the contact form with your situation first so I can help.

If a return is approved, the buyer is responsible for return shipping. Items must be sent back in their original condition and packaging. Any missing or damaged items may reduce the final refund amount.

I don’t currently offer exchanges.

If there’s an issue with your order, please reach out through the contact form and I’ll be happy to help find a solution.

I currently accept commissions for digital art and stained glass pieces.

You can reach out through Instagram or the contact form on the homepage (please include “COMMISSION REQUEST” in the subject line).

I do not offer custom enamel pin commissions at this time.

International orders may be subject to VAT, import duties, or customs fees depending on your country. These are set by your local government and are the responsibility of the buyer.

Cryptid Pixels LLC isn’t responsible for additional fees or delays caused by customs.